Bay Cove’s Office of Advocacy ensures that the individuals served in our programs, the staff who provide the services, and our organization as a leading human services provider in the Commonwealth are able to build and maintain supported relationships in communities and with city, state and federal policy-makers responsible for upholding the public trust.


Getting Bay Cove’s message of hope and help to individuals and families who would benefit from our services is an important part of what we do. We also recognize how essential partnerships and synergies are when seeking to deliver the most effective resources to the individuals we serve. To that end, we are dedicated to increasing the general public's awareness of and access to the services we offer in their community. We work to accomplish this mission in a multitude of ways.

Participate in Civic Associations – We introduce Bay Cove program services to civic & neighborhood associations within geographic areas where we operate programs, or where we propose to create new services. We supply information describing the scope of a specific service model and offer an overview of our agency’s work. With relation to existing services in the area, we facilitate educational presentations and intervention strategies. In both cases, we make sure agency personnel contact information is always available.

Maintain Membership in Business Trade Associations – Active membership in business associations increases our opportunities to foster partnerships, identify shared concerns, and collaborate on solutions that strengthen our business-community relationships. 

Educate the General Public – To ensure that no person or group is left out of our communication outreach efforts, we encourage the general public to contact appropriate Bay Cove personnel with questions and concerns related to new projects or existing services in their neighborhoods. We accomplish this by reaching out to groups (local police force community/neighborhood meetings, faith-based institutions, and schools) to educate them on our umbrella of services and how we can help those in their communities. Since many of our programs are located in residential neighborhoods, we prioritize reaching out to abutters and other key neighbors, offering opportunities to learn more about Bay Cove, ask questions and provide input. Neighbors can choose to be included in e-mail groups which provide periodic updates on open issues or projects in development. 

Collect Public Comments – Public comments [i.e. observations, recommendations, complaints, etc.] are analyzed and responded to in a timely manner. The comments and agency responses, as well as the complete Administrative Record File for the issue or development project, are maintained in program specific site records and/or at Bay Cove’s Central Administration department.

Monitor Public Response - Through the course of an active intervention or new project in development, ongoing community contact will be maintained. We will provide the public with opportunities to get involved according to their level of interest, while at the same time respecting client confidentiality regulations.

Engage Elected Officials – We enlist the support and participation of state and local officials in coordinating community relations activities. Officials may include but are not limited to: Mayors or City Managers; City Councilors; State Senators; State Representatives; and Law Enforcement personnel.

On an ongoing basis, Bay Cove staff attend State House events and informal meetings to provide education to the executive branch, legislative branch, and government offices about our various service areas and the particular needs of the individuals we serve. In the course of these meetings, we explain how treatment and support works, how it has helped individuals in their communities, and why continued funding is needed.

To learn more about our services and the individuals we serve, explore partnership opportunities, or get involved in our advocacy efforts, please contact Director of Advocacy Charles Hollins at 617-788-1746 or

Legislative Alert Center

Click here to learn more about and support current legislative issues of vital importance to Bay Cove and those we serve!