In partnership with Boston Medical Center, Bay Cove operates two emergency services teams in Massachusetts: The Boston Emergency Services Team (BEST), Fall River Emergency Services Program (serving the communities of Fall River, Freetown, Somerset, Swansea and Westport). Bay Cove also operates the Cape Cod Emergency Services Program (serving communities throughout Cape Cod and the Islands). Each of these programs provides 24/7 mental health crisis intervention to individuals of all ages in the community, in hospital emergency departments and in schools.
Working with family members, human services providers, public safety and emergency personnel and school administrators, our Mobile Crisis Teams respond directly to the site of a mental health crisis situation. After an initial evaluation, the responding clinician will identify and refer individuals to the most appropriate level of service. Referrals for service may include adding additional supports in a person’s home, inpatient treatment, day treatment programs, addiction support services, or short-term inpatient diversion programs such as Community Crisis Stabilization.
The goal of the Mobile Emergency Teams is to provide crisis response, evaluation and referrals in the community, where the individual is close to their support network.
Urgent Care Centers
The mobile services provided by our Crisis Teams are dispatched from Bay Cove’s three Urgent Care Centers (UCCs). These walk-in clinics serve both children and adults in mental health crisis, offering crisis evaluations that do not require the type of medical supports found in a hospital Emergency Department.
Locations, Hours & Contact Info
While walk-ins are available to anyone in need of services, we always recommend (if possible) calling the UCC prior to arrival, in order to provide information critical to performing a clinical assessment. All numbers are staffed and available anytime, 24 hours a day, 7 days a week.
Community Crisis Stabilization
In addition to our Urgent Care Centers, Bay Cove also operates Community Crisis Stabilization (CCS) programs in Boston and on Cape Cod. The CCS is a voluntary three- to five-day program for adults (18 years of age and older) who are in acute behavioral health crisis, and is considered a diversion from inpatient treatment. The CCS’s goal is to stabilize individuals, strengthen their coping resources and supports, and develop a plan to promote long-term recovery.
The CCS provides a safe and stable environment where an individual can recover from the mental health crisis while receiving emergency medication adjustments and education about behavioral health concerns. Upon discharge, the individual has a comprehensive aftercare plan that spells out upcoming appointments with mental health practitioners, a self-care plan and community resources the individual can draw upon to support his/her long-term recovery.
Learn More / Contact Info
Respite programs are short-term treatment programs, intended to provide a period of support and stability to people going through transitions. Services offered at the respite program may include some combination of the following: medication support; peer-to-peer support; care coordination and referrals to psychiatric and addiction services, outpatient treatment, health care, social services, and other treatment providers.
Our programs are designed to work with persons served to identify resources and actions that need to be taken in order to help them return to participating in community-based mental health services, or to help bridge a change in a person's living situation or life circumstances. We pride ourselves on providing a caring, compassionate service, with the aim of facilitating emotional growth during a time of uncertainty.
Learn More / Contact Info
Bay Cove operates a DMH Metro Boston respite program, which provides both site-based and mobile/community-based services:
Location: 85 East Newton St., Boston
(at Boston Medical Center)
We also partner with Commonwealth Care Alliance to operate the following two respite locations: