Executive Leadership


Bill Sprague, President & CEO

In 2018, Bill Sprague celebrated his 25th anniversary with Bay Cove Human Services. His career in human services started in direct care, and after earning a master’s degree in Rehabilitation Counseling, Bill joined Center House, where he rose to the position of Associate Executive Director. Bill left Center House to become President of South Shore Arc, a position he held until joining Bay Cove in 1993 as CFO. Bill was named the agency's Executive Director in 2001, and, in 2011, was appointed President and Chief Executive Officer.

Bill currently sits on the Boards of the Association of Behavioral Healthcare, The Providers’ Council, and the Association of Developmental Disability Providers, of which he is a past Chair.



Jim Laprade, Senior Vice President of Operations

In 2007, Jim Laprade joined Bay Cove as our first Director of Quality Improvement. He had previously worked at Bay Cove in the roles of Associate Director of the Substance Abuse Division and Cluster Coordinator. In 2011, Jim was appointed as Senior Vice President of Operations. In that role, Jim oversees Training, Human Resources, Advocacy, Quality Improvement, Human Rights, New Business Development and Information Services.

Jim has a master’s degree in Human Services Administration from Antioch University, and has worked in Human Services for over 25 years. His experience includes a variety of both direct care and administrative roles, with a recent focus on statewide quality improvement and performance improvement initiatives through both public and private sector organizations. Jim has worked on several national best practice committees, and has published and presented nationally on the coordination of dual diagnosis programming.



Nancy Mahan, Senior Vice President of Services

Nancy Mahan has worked at Bay Cove Human Services since 1979. She began at Bay Cove as a Program Director of a residential group home for adults with mental illness in the agency's early years, and over a period of 25 years developed a continuum of rehabilitation and treatment programs as the agency's Director of Mental Health Services. In 2011, Nancy was appointed Senior Vice President of Services. In this role, Nancy oversees all Bay Cove service programs, including Mental Health, Long Term Support Services, Addiction Services, Housing & Homeless Services, and Child & Family Services.

Nancy earned both her bachelor’s and master’s degrees (in Human Services Management) through UMass Boston's College of Public and Community Services.



Kerry ollen, Senior vice president of finance and chief Financial Officer

Kerry Ollen joined Bay Cove in 2008 as CFO/Director of Administration and Finance, bringing her extensive background in Fiscal Management to work for our agency. She is the past president and managing director of State Street Bank and Trust Company of New Hampshire, and served as CFO of Seacoast Hospice, a non-profit organization providing end-of-life care in New Hampshire.

Kerry graduated from Southern Methodist University and Boston University’s School of Management.



Emma Concepcion, Vice President of Human Resources

Emma Concepcion was named Bay Cove's Vice President of Human Resources in January 2017. Prior to this, Emma spent five years as the agency's Director of Human Resources. In that role, she oversaw recruitment, leave management, and employee benefits for the agency. Emma joined Bay Cove in 2000 as Director of Housing, and was Assistant Director of Human Resources from 2004-2011.

Emma is a member of the Health and Safety Committee and a Strategic Plan Objective Leader, and has also been the agency lead on Department of Labor audits and compliance matters. In addition to her work in Human Resources, you can find Emma in court mediating Civil, Housing, and Harassment Prevention Orders as a member of the Harvard University Mediation Program.



Mary Jo Cooper, Vice PResident of Long Term Support Services

Mary Jo Cooper has been directing Bay Cove's Developmental Disabilities Services (now designated as Long Term Support Services) since 2004. She joined Bay Cove in 1987 as a case manager in Mental Health Services, before making the move to Developmental Disabilities Services as a clinician. In 1993, she utilized her experience in both DD and MH services to develop and run group residences for people whose care was funded by the Department of Developmental Services, but whose primary diagnoses required mental health services.

Mary Jo graduated from George Washington University with a master's degree in Experimental and Developmental Psychology. She is a past chair of the NuPath Board of Directors, and has been involved in several statewide committees and panels on Industry Standards, Trends and Best Practices.



David Hirschberg, Vice President of Development

David Hirschberg has more than 20 years of experience in fundraising and non-profit management. Prior to joining the staff of Bay Cove in April 2011, David served as Vice President of Institutional Advancement for Zoo New England. He has also held senior fundraising positions at Project Bread - The Walk for Hunger and Community Servings.

David holds an MBA from the Heller School at Brandeis University, and a bachelor's degree from Tufts University.



Kevin Kerr, Vice President and General Counsel

Kevin P. Kerr has been General Counsel and a Vice President at Bay Cove since joining the agency in August 2013. For many years before joining Bay Cove, Kevin had a general civil law practice with a law office in South Boston. The primary focus of his law practice has been all aspects of real estate law, including transactions, leases, litigation and government licensing and approvals. In addition, Kevin has handled various corporate and business matters for his clients.

Kevin has enjoyed a long relationship with Bay Cove, including a stint on the agency's Board of Directors during the 1990s. After leaving the Board, Kevin represented Bay Cove in many legal matters prior to coming aboard as General Counsel. Kevin graduated from Harvard College in 1979 with an AB cum laude in Economics, and from Boston College Law School with a JD cum laude in 1984.



Kelly LaCava, Vice President of Technology and Chief Technology officer

Kelly LaCava joined Bay Cove Human Services in 2016, after 30 years managing Information Technology at a financial institution. She is responsible for the overall strategic planning and management of Information Technology at Bay Cove, and works with all managers within the organization to determine the technology resources necessary to achieve all current and future goals and objectives. Kelly and her team also work with Bay Cove leadership to identify critical business capabilities and information requirements. Her team of technology professionals is responsible for creating and maintaining an infrastructure of hardware, software, communication and information that support Bay Cove's mission and vision for the future.

Kelly received a Master of Business Administration from Suffolk University and a BSBA in Management Information Systems from Northeastern University. She also has completed executive management programs at Kellogg School of Management, Boston University and MIT.



Carley Lubarsky, Vice President of Mental Health Services

Carley Lubarsky has had a long history of providing behavioral health services as a clinician, manager, and leader to adults, youth, and families. Her experiences have included the oversight of psychiatric emergency services, jail diversion programs, and new behavioral health initiatives. Carley is a strong clinical leader who is well known for her ability to bring people together to solve complex problems.

She has demonstrated exceptional capacities in her work with varied constituents and partners, such as families, persons served, DMH & DCF staff, Mass Behavioral Health Partnership [MBHP] leadership, acute care hospitals, and police and community leaders. Carley brings a strong commitment to enhancing the role of peer leaders throughout our services, and her work has reflected the values and principles of effective treatment and compassionate care that are central to our organization.



Jamie Rihbany, Vice President and Controller

Jamie Rihbany joined Bay Cove in 2005 as Contracts Manager, and served as Assistant Director of Budgets and Contracts from 2008-2012. In that role, he oversaw all budgeting and contracting for the agency, including negotiating with funders; completed service proposals; strategized around new program development; participated in statewide rate setting activities; and supervised the agency’s team of Budget Analysts. He also supervised all Accounts Receivable activities earlier in his tenure at Bay Cove. Jamie was named Bay Cove's Vice President and Controller in February 2016.

Jamie completed his master’s degree in Public Administration at Suffolk University. Before coming to Bay Cove, he worked at Tri-City Mental Health Center as Director of Mental Health Residential Services.



Lydie Ultimo-prophil, vice president of addiction services

Lydie joined Bay Cove as Vice President of Addiction Services in June 2017. In this role, she oversees a continuum of programs that provide treatment and recovery support to individuals who are coping with addiction from alcohol and/or other substances. Prior to joining Bay Cove, Lydie worked as Director of the Office of Health Equity for the Massachusetts Department of Public Health, with the task of leading agency-wide initiatives that ensure a health equity lens on programs and policies. Lydie also served as the Director of the Bureau of Substance Abuse Services, overseeing the statewide treatment system for individuals with substance use disorder.

Lydie earned her master’s in Social Work from the Boston College Graduate School of Social Work, and has held various private and public leadership positions in human services and public health, serving a range of populations, including at-risk youth and individuals with substance use disorder. Among Lydie’s state/national partnerships and committee involvements, she was a founding member of the Health Equity Learning Collaborative (HELC), a public/private partnership that aims to strengthen capacity among substance use disorder treatment providers that are mission-driven to serve historically underserved populations in the state. She also served on the Board of Directors of the New England Institute of Addiction Studies (NEIAS), and was a member of the National Association of State Alcohol and Drug Abuse Directors.